Privacy Policy

At StayTama (staytama Premium Residences), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our booking system, or stay at our premium suites.

1. Information We Collect

We collect personal data to deliver a customized and seamless stay experience. This includes:

• Contact Details: Your full name, email address, phone number, and physical address.
• Booking Details: Check-in/check-out dates, room choices, specific stay preferences, and special requests.
• Payment Information: Credit card details, billing address, and transaction history (processed securely via our encrypted payment gateways).
• Identity Documentation: Government-issued ID or passport information collected during virtual check-in as required by local regulations.

2. How We Use Your Information

We utilize your personal data for several business operations, such as:

• Processing, verifying, and managing your suite reservations.
• Sending transaction confirmation emails, booking updates, and virtual check-in instructions.
• Providing active guest support, local concierge services, and responding to inquiries.
• Improving our website performance, room designs, and digital booking interfaces.
• Enforcing safety, security, and regulatory compliance at our properties.

3. Data Security and Encryption

We prioritize the security of your information. We implement technical, physical, and administrative safeguards to protect your personal details from unauthorized access, modification, or exposure. Your transaction data is encrypted using Secure Socket Layer (SSL) technology.

4. Sharing Your Data

We do not sell, rent, or trade your personal data to third parties. We may share essential details only with trusted service providers who help run our property management platform, handle credit card processing, or perform regulatory reporting—all of whom are bound to maintain data confidentiality.

5. Your Legal Rights

You have the right to access the personal information we hold about you, request corrections to incorrect data, or request the deletion of your customer record, subject to necessary legal and bookkeeping retention requirements.